Terms of Service

Version 2.0
Effective date: 20 September 2026

These Terms explain the rules for using myGameDojo.

By creating an account, using myGameDojo or making a purchase, you agree to these Terms.

You must be at least 13 years old to use myGameDojo. If applicable law requires parental or guardian consent for you to use the Platform or make a purchase, you may do so only with that consent.

1. Services and purchases

myGameDojo lets you access educational guides about your favourite games, subscribe to Creators, use community and messaging features, and book coaching sessions.

You purchase Creator subscriptions and access to individual guides from myGameDojo. We operate the checkout, collect payment, provide access through your account and handle cancellations and refunds under these Terms.

Coaching is provided directly by the Creator identified in the offer. The Creator is responsible for delivering the coaching according to the offer and the conditions shown before booking.

Before payment, you can open About your coaching provider in the coaching checkout. It identifies the Creator, states whether they have declared that they provide coaching as part of a business or professional activity, and explains what the Creator and myGameDojo each do. If the Creator has declared that they provide coaching privately rather than as a business, some consumer protections that apply only to purchases from businesses may not apply.

myGameDojo provides the technical tools used to find coaching offers, view availability, make bookings, communicate through Messages, maintain Student Notes and process payments. Where available, Creators and students may also choose to conduct sessions through Messages Call or use another communication method agreed between them. myGameDojo does not provide the coaching or control its content or delivery.

2. Accounts and technical requirements

You must provide accurate information, keep it reasonably up to date, protect your login credentials and promptly tell us if you suspect unauthorised access.

Your account is personal. You must not sell, transfer or share it, or allow another person to use paid access through your account.

Using myGameDojo requires an internet connection and a compatible device with a supported browser or a current version of the mobile application. Using optional Messages Call may also require access to a microphone, camera or screen-sharing feature.

3. Subscriptions, guides and coaching

Creator subscriptions

A Creator subscription provides the access and benefits shown before purchase. It renews at the displayed billing interval until cancelled.

You may cancel future renewals through your account settings. Unless stated otherwise, access continues until the end of the paid billing period. Access may end earlier if a payment is refunded, reversed or charged back, or if access is restricted under these Terms.

Collaboration subscriptions

A collaboration subscription may provide access to content or benefits from more than one Creator.

If the Creators end their collaboration or one Creator leaves, access to that Creator's content or benefits through the collaboration may end. The subscription may continue with the remaining Creators.

You may cancel future renewals at any time.

Individual guides

An individual guide purchase gives you personal, non-transferable access through your account while the guide remains available on myGameDojo.

It does not transfer ownership of the guide or promise a downloadable copy, permanent access or lifetime access. If a purchased guide is removed or access is materially limited, your mandatory consumer rights remain unaffected.

Coaching

The Creator sets the scope, availability and delivery method for coaching. The session, package, rescheduling, cancellation and other conditions shown with the offer apply to your booking.

You must attend booked sessions on time, behave respectfully and comply with reasonable technical and safety requirements.

Educational guides and coaching do not guarantee a particular result, game rank or level of performance.

4. Prices and payments

The price, billing period, currency and total amount payable, including any applicable customer tax or charge, are shown before payment.

Payments are processed by Stripe or another payment provider. The payment provider or card issuer may require additional authentication or apply currency-conversion costs.

You may use only a payment method that you are authorised to use.

By starting a subscription, you authorise recurring charges at the displayed billing interval until you cancel. If a payment fails, access may be paused or ended until payment is successfully completed.

When the price of a Creator subscription changes, the new price applies immediately to new subscribers.

Existing subscribers will receive an email showing the current price, the new price and the date on which the new price will take effect. This effective date will be at least 31 calendar days after we send the notice to the email address connected to your account.

Any renewal that takes place before the effective date will be charged at the current price. The first renewal on or after the effective date will be charged at the new price unless the subscription is cancelled before that renewal.

Any conditions specific to a gift, discount or promotion are shown with the relevant offer.

5. Cancellation, refund requests and withdrawal

You may cancel an automatically renewing subscription before its next renewal. Cancelling stops future renewals but does not normally create a refund for the current paid period.

You may submit a refund request for the latest Creator subscription payment within 30 days of that payment.

You may submit a refund request for a coaching package within 30 days of payment if no session from that package has been booked or used.

These are procedures for submitting refund requests and do not guarantee approval. A request may be approved or declined based on applicable law, the conditions shown before purchase and the circumstances of the transaction. For coaching, the Creator is responsible for the coaching service, although myGameDojo may forward the request or technically process an approved refund.

For an individual guide, contact support@mygamedojo.com if the guide was not supplied, is materially defective or you believe you are entitled to a refund, price reduction or another remedy.

Depending on your country or region, you may have a statutory right to withdraw from certain online purchases. In the EEA, the United Kingdom and some other jurisdictions, this period is generally 14 days, subject to applicable exceptions.

Withdrawal rules may differ between individual guides, subscriptions and coaching. For an individual guide supplied immediately, the right to withdraw may end once access begins only if you expressly request immediate access, acknowledge the loss of that right and receive the required confirmation.

To use a statutory withdrawal right for a Creator subscription or individual guide purchased from myGameDojo, send a clear statement to support@mygamedojo.com or the postal address in Section 14 before the applicable deadline. For coaching, send the statement to the Creator or contact myGameDojo support so that we can forward it.

Nothing in these Terms limits your mandatory consumer rights.

6. Content and permitted use

Software, branding and materials created by myGameDojo belong to myGameDojo or its licensors. Guides and other content made available by Creators (Creator Content) belong to the relevant Creator or rights holder.

You receive a limited right to access content through myGameDojo for personal, non-commercial use.

Unless the relevant rights holder or applicable law permits it, you must not:

• copy, record, download, scrape or extract content available through myGameDojo;
• redistribute, publicly display, publish, sell or sublicense content;
• share paid access or account credentials;
• bypass access, payment, security or technical controls; or
• use automated tools in a way that creates an unreasonable load or interferes with myGameDojo.

Where the Platform allows you to submit comments, reviews, messages, profile images or other content, you confirm that you have the right to submit it.

You give myGameDojo a non-exclusive, worldwide and royalty-free licence to store, display, transmit and moderate that content as needed to operate and protect the Platform. myGameDojo may restrict or remove content that violates these Terms or for reasonable legal, safety or operational reasons.

7. Community rules and moderation

These rules apply to profiles, images, posts, comments, messages, uploads and coaching communications.

You must not create, upload, send or promote:

• harassment, targeted abuse, intimidation, stalking or bullying;
• hate speech or conduct that attacks, dehumanises or promotes discrimination based on protected characteristics;
• credible threats, incitement of violence, glorification of violent harm or instructions intended to facilitate harm;
• sexual exploitation or abuse, grooming, sexual content involving minors or child sexual abuse material;
• illegal activity, fraud, doxxing, malicious disclosure of personal information, malware or attempts to evade safety controls;
• content that infringes copyright, trademark, privacy, publicity, intellectual property or other legal rights;
• spam, scams, impersonation, deceptive promotion, manipulated reviews or repeated unwanted contact; or
• attempts to misuse payments, accounts, reports, moderation or other myGameDojo systems.

Users can report content or conduct through available reporting controls and can block another user in Messages.

myGameDojo may restrict or remove content, limit features, suspend or terminate accounts and preserve evidence where reasonably necessary to enforce these Terms, protect users, prevent abuse, address illegal content, fraud or security risks, or comply with law.

These actions may be taken without prior warning. Where applicable law requires us to notify the affected user or provide reasons, we will do so.

Moderation may be based on user reports, technical signals and human review.

Apparent child sexual exploitation or abuse material may be removed, preserved and reported to the appropriate authorities or child-safety organisations as required by law.

Copyright complaints

If you believe that content available through myGameDojo infringes your copyright, send a notice to support@mygamedojo.com identifying the protected work, the material you believe is infringing, where it appears, your contact details and the basis for your claim.

For notices made under the United States Digital Millennium Copyright Act, include the statements, signature and other information required by applicable law. We may remove or restrict the material, notify the person who submitted it and process a valid counter-notice where applicable.

We may suspend or terminate accounts that repeatedly infringe intellectual property rights.

8. Complaints

Complaints about myGameDojo, a Creator subscription or an individual guide purchase may be sent to support@mygamedojo.com or the postal address in Section 14.

Include your account email, the affected service or order, a description of the problem and the remedy you request.

We will respond within the period required by applicable law. Where a 14-day consumer complaint deadline applies, the response will be provided by email or another durable medium within that period.

The Creator is responsible for complaints about the coaching they provide. You may send such a complaint directly to the Creator or through myGameDojo support for forwarding.

9. Service changes, availability and ending access

We may update or change myGameDojo for legal, security, technical, operational or service-improvement reasons. If a significant change negatively affects a paid subscription, we will notify you by email or another durable medium and provide any cancellation or refund required by law.

Temporary interruptions may result from maintenance, payment-provider or infrastructure outages, security incidents, updates or events outside our reasonable control.

You may request account deletion through Profile settings. When account deletion takes effect, all future subscription renewals are cancelled automatically. Any upcoming coaching bookings will be cancelled or otherwise resolved in accordance with the cancellation conditions applicable to those bookings.

Deleting an account ends access to services that require that account and does not automatically create a right to a refund. Any charges, refunds or other consequences relating to cancelled coaching bookings remain subject to the applicable booking conditions. We may retain transaction, payment, security, moderation, dispute and other records where reasonably required by law or for legitimate record-keeping purposes, as explained in the Privacy Policy.

We may restrict, suspend or end access for a serious or repeated breach of these Terms, illegal activity, fraud, payment abuse, harassment, or a material safety or security risk. These actions may be taken without prior warning. Where applicable law requires us to notify you or provide reasons, we will do so.

10. Responsibility

myGameDojo is responsible for operating the service and for Creator subscriptions and individual guide access sold by myGameDojo.

Creators are responsible for the content they publish and for having the rights required to publish it. Creators who offer coaching are also responsible for the coaching they provide to students.

To the extent permitted by law, myGameDojo is not responsible for indirect or unforeseeable losses or for delays or failures caused by events outside our reasonable control.

This does not affect our obligations or your mandatory remedies for paid services sold by myGameDojo. Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

11. Privacy

The Privacy Policy explains how myGameDojo processes personal data.

Third-party services you choose to use, including payment services or external community links, may apply their own terms and privacy notices.

12. Changes to these Terms

We may update these Terms to reflect changes to myGameDojo, legal requirements, security risks or operational needs.

Material changes will be communicated in advance where required by law and will not apply retroactively unless required by law or beneficial to you.

Changes required by law or reasonably necessary to address an urgent fraud, safety, security or cybersecurity risk may take effect sooner.

If you do not accept a material change, you may stop using myGameDojo and cancel future subscription renewals before the change takes effect.

13. General

These Terms, together with any conditions shown with a specific purchase or feature and the policies expressly referred to in these Terms, form the agreement between you and myGameDojo concerning your use of the Platform.

If we do not immediately enforce a provision of these Terms, we do not waive the right to enforce it later. If any provision is found to be unlawful or unenforceable, the remaining provisions continue to apply.

You may not transfer your account or your rights under these Terms to another person. myGameDojo may transfer these Terms as part of a sale, merger, reorganisation or transfer of the Platform, provided that this does not reduce any mandatory rights you have under applicable law.

14. Governing law, operator and contact

These Terms are governed by Polish law, without removing any mandatory consumer protection provided by the law that applies to you.

Subject to any mandatory jurisdiction rights available to you, disputes concerning these Terms may be heard by the courts having jurisdiction in Poznań, Poland.

If you have a dispute, please contact support@mygamedojo.com first so that we can try to resolve it informally.